Privacy Policy

Welcome to Gemclusters.com (“Gemclusters”, “we”, “our”, “us”).

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website or purchase our natural loose gemstones and gemstone jewellery.

This Privacy Policy forms part of our Terms and Conditions. By using Gemclusters.com, you consent to the practices described below.

1. Information We Collect

You may browse our Website without providing personal information. However, when you interact with us, we may collect the following:

A. Personal Information

Information that identifies you directly, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via payment gateways)

• Order history

B. Non-Personal Information

Information collected automatically when you visit our website:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on website

• Referring website

2. How We Use Your Information

We use your information to:

1. Process and fulfill your orders

2. Confirm and track shipments

3. Provide customer support

4. Respond to inquiries

5. Improve website performance and user experience

6. Detect and prevent fraud or unauthorized activity

7. Send order updates and important notifications

8. Share promotional offers (only if you opt-in)

9. Understand customer preferences and buying behavior

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only in the following circumstances:

A. Service Providers

We work with trusted third-party providers for:

• Payment processing

• Shipping and logistics

• Website hosting

• Data storage

• Email communication

• Marketing services

These providers receive only necessary information and are obligated to protect your data.

B. Legal Compliance

We may disclose information if required by law or to:

• Comply with legal obligations

• Prevent fraud or illegal activity

• Protect our rights or customer safety

C. Business Transfers

In case of merger, acquisition, or sale of assets, customer information may be transferred as part of business operations.

4. Cookies & Tracking Technologies

Gemclusters uses:

• Cookies

• Web beacons

• Analytics tools

These help us:

• Improve website functionality

• Analyze website traffic

• Personalize your experience

• Measure marketing effectiveness

You may disable cookies in your browser settings; however, certain website features may not function properly.

5. Payment Security

We use secure and encrypted payment gateways. Gemclusters does not store your complete credit/debit card information on our servers.

All transactions are processed through secure third-party payment providers complying with industry security standards.

6. Email & Marketing Communications

If you subscribe to our newsletter or promotional offers, we may send you updates about:

• New gemstone collections

• Special offers

• Promotions

You may unsubscribe at any time using the “Unsubscribe” link in our emails.

7. Third-Party Links

Our website may contain links to third-party websites. Gemclusters is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

After this period, data may be securely deleted.

9. Accessing & Updating Your Information

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (subject to legal requirements)

To request updates or deletion, please contact us using the details below.

10. Protection of Minors

Gemclusters does not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data, it will be deleted promptly.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access

• Loss or misuse

• Alteration or disclosure

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to Privacy Policy

Gemclusters reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Your continued use of the Website constitutes acceptance of the updated policy.